RESERVATIONS

A security deposit by check or credit card is required to reserve date with the balance due 7 days prior to your event, plus a refundable breakage/damage deposit to cover any loss or damage to items. Deposits are refundable. Deposits are refundable with at least 72 hours prior to the rental date. A cancellation fee of 30% will apply to any portion of an order cancelled after this time. In order to avoid errors in preparing your order, we ask that all changes to your order must be made 48 hours prior to customer pickup or delivery. Customer is responsible for viewing and approving all information listed on rental order.

Because our items are mostly one-of-a-kind pieces, we cannot guarantee every item will be available, so please contact us for availability and to reserve your pieces.

Check back often, as our inventory will continue to develop!

MINIMUM ORDERS

If you are placing an order of individual items there is a minimum order of $400.00 on weekends and $200.00 on weekdays.

PRICING AND AVAILABILITY

Rental rates listed above are subject to change without notice, and are based on a 24 hour rental period. Extended rental rates are available upon request. Late returns are subject to additional charges. Customers will be charged for damaged or missing items.

PICKUP AND DELIVERY

Rates are for a one day event. Pick up is one day prior to event. Return is one day after event. A charge of 20% of you total bill will be assessed for each day thereafter. Rentals may be picked up at and returned during the following hours: Tuesday thru Saturday 10:00am – 3:00pm and Saturday 10:00am – 2:00pm. If you are unable to pick up and /or return within these hours, arrangements can be made to open. Delivery and pickup service is available. Charges are based on mileage, quantity of rental items, and services requested. Standard deliveries are made to single locations, (such as ground floor, loading dock, or garage) easily accessible to our delivery crew. Additional charges will be applied to labor intensive locations (high rise buildings, stairs, or significant distance from delivery vehicle). Standard deliveries are available to take place Monday by appointment, or normal business hours Tuesday thru Friday 10:00am to 3:00pm and Saturday 10:00am to 2:00pm. Sunday, afterhours, and holidays are available for an additional fee. If no representative of the customer is present to receive a delivery, then Melissa’s Antiques count on items will be treated as final. All equipment must be repacked in the manor it was received unless arrangements have been made for Melissa’s Antiques to setup and breakdown the rental equipment. There is a fee or charge for setup and breakdown of equipment, rates are available upon request.

CLEANING AND REPACKING

All China, Glassware, and flatware must be free of food and liquids before repacking and placing in their original containers. Due to the age and delicacy of the china it needs to be washed and dried by hand. If you prefer to put your feet up after your party, we are also happy to do the washing for you for an additional fee.

DAMAGE

All equipment is the customer’s responsibility for the time of delivery or pick up until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within three days to avoid being charged the full replacement cost. Rental fees do not apply toward replacement charges.

Melissa’s Antiques will strive to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible. We may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, the emergency line is 772-263-2050 or 386-963-4129.